Refund policy

Cancellation and Refund Policies

These Policies are valid for the website www.carbsmeout.com

1. DESCRIPTION

Reimbursement is a request from a customer to receive the amount they have paid for an item or service.

1. REASONS FOR REIMBURSEMENT

- The purchased product is out of stock and it is not possible to deliver another of similar characteristics and of the same or higher price.

- The product was lost by the courier.

- An incorrect amount has been charged to the customer, and the refund is applied for the difference.

- Due to the different scenarios that may exist in online purchases, all those cases not contemplated in these policies will be reviewed and processed by Low Carb Austin LLC through carbsmeout.com individually.

1. REQUIREMENTS

- To request a refund, you will be asked for the following information, which you can  send by email, chat, or by phone:

- Order number with which you bought your product. (It is found in the MY ACCOUNT option).

- Description of the item and/or order.

- Reason for requesting reimbursement.

- Form of payment with which the purchase was acquired.

- If it is necessary to send the product, its conditions must be evaluated by Low Carb Austin LLC and www.carbsmeout.com before proceeding with a possible refund.

- Once the receipt of the reimbursement request has been confirmed, the review process will proceed, the receipt of the request does not imply the authorization of the reimbursement.

- Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-origin of the reimbursements and the reasons.

- The shipping costs for the return of the product will be borne by the customer, if you wish we can send a guide so that the collection of the product is scheduled and the cost of shipping will be deducted from the refund.

1. TIME

The estimated times for the processing of a Refund once it is authorized  are:

- Payment by Credit Card: 10 to 15 business days.

- In the case of payment with Premia Points, a physical exchange will be made for products of the same price as the one initially purchased.

- Paypal, 5 business days.

5. Exceptions.

The following exceptions apply to refunds.

The purchased product does not work properly and has been reported within the first 15 days of receipt, the customer and Low Carb Austin LLCC and www.carbsmeout.com agree to wait for the review of the item and its repair, only in If it is not possible to repair it,  the product can be exchanged for a new one.