Shipping policy
Delivery or Service Policies
These policies are valid for the website https://carbsmeout.com/ and it is understood that when purchasing any of our products or services the customer accepts the terms, conditions, and delivery policies specified below.
- RECEIPT OF THE GOODS
It is an indispensable condition that at the time of receipt of the merchandise, the delivery service that Carbs Me Out provides, any incident that may exist in the state of the merchandise or the packaging and that incident is communicated to Low Carb Austin LLC. made to the email hello@carbsmeout.com within a maximum period of 3 hours from receipt of the package. If the package presents significant damage with which it is believed that the product may have suffered damage, it must be rejected and Low Carb Austin LLC (Carbs Me Out) must be notified immediately
    2. RECEPTION OF THE SERVICE
It is an essential condition that Low Carb Austin LLC, the company that owns the Carbs Me Out brand, is notified of any incident or claim that has occurred during or after receiving the service, notifying by e-mail to INDICATE hello@carbsmeout.com  within a maximum period of time 3 hours from the reception of the service.
   3. RETURN OF GOODS
The customer will have a period of 3 hours from receipt of the product to send to Low Carb Austin LLC, a representative of the Low Carb Austin LLC brand, any claim in relation to the supplied product.
After this period, the products will be considered compliant by the customer. The claim must be made through EMAIL.
Low Carb Austin LLC is not responsible and reserves the right to reject possible returns in case of merchandise in poor condition due to improper use or transport damage. Low Carb Austin LLC Product returns will only be accepted in the following cases:
- a) Defective material at the time of receipt: If the material is defective, a request must be made on our website. Once a "CASE" number has been assigned, the product will be sent to Low Carb Austin LLC with its original packaging, original manuals, and accessories and with its corresponding "CASE" number visible on the outside of the packaging.
- WARRANTY
The guarantee of all our products will be established by Low Carb Austin LLC.
5.- CONFIDENTIALITY
Low Carb Austin LLC guarantees the security of its client's information, which travels in an encrypted way to our secure site and is handled in such a way that it cannot be decrypted by agents external to us.
6.- AVAILABILITY AND PRICES
Prices are expressed in DOLLARS, according to the referential exchange rate on the day of the transaction. Likewise, they may be subject to change without prior notice.
Low Carb Austin LLC ensures the availability of the products and services shown on the portal. If a situation arises, of lack of availability, Low Carb Austin LLCwill inform its clients in a timely manner, by email from our Customer Service, about this situation beyond our control, indicating the estimated delivery time.
7.- DELIVERY TIMES
The opening hours for receiving purchases through the Low Carb Austin LLC. Portal.
are:
Monday to Friday from 8 am to 6 pm. Saturdays from 8 am to 5 pm and Sundays from 8 am to 12 noon.
Likewise, Low Carb Austin LLC makes deliveries at the following times:
Monday to Friday from 8 am to 6 pm. Saturdays from 8 am to 5 pm and Sundays from 8 am to 12 noon.
The client accepts that he must have a person to receive his purchase at these times.
Low Carb Austin LLC will not accept as a commitment special hours that the client writes in the fields of the order form and will only serve as a commitment that is indicated in this document.
The client accepts that if his purchase order has been registered outside the purchase reception hours, it will be sent in the next immediately available time range.
8.- PAYMENTS
The client is obliged to pay/settle/cancel the purchase order made by the Low Carb Austin LLC portal in its entirety.
The types of payments accepted are credit card VISA, Mastercard, Amex, Discover, Diners, D Pay, Google Pay, and Apple Pay.
Low Carb Austin LLC. is affiliated with the Verified by Visa and Master Security Code service in order to offer its customers the greatest possible security and confidence when making their payments online. (ONLY IF APPLICABLE)
9.- ORDER POLICIES
The client must provide the complete details of the recipient's address. In case the client does not have the complete address, the client may be supported to find the address, as long as this is a business address, company, or places that due to their commercial, assistance, or governmental nature are of public interest, having to For these purposes, the client must provide at least the telephone and email address and name of the contact.
Low Carb Austin LLC reserves the right not to provide information to the client in case he has incurred in the delivery of partial or misleading information about his identity.
10.- DELIVERY POLICIES.
Low Carb Austin LLC makes deliveries in the Austin Texas area, and parcel shipping services to the rest of the United States of America
The client is obliged to provide the necessary information of the recipient to carry out the delivery of the requested product. Any error or lack of information in this regard will be the sole responsibility of the client.
The estimated delivery time is 2 to 3 hours, depending on the place of delivery.
11.- CANCELLATIONS
Once the Purchase Order has been sent and processed, through our portal, Low Carb Austin LLC. Â
We will accept cancellations of any purchase order within the next 10 minutes of request, as long as it has not been invoiced and dispatched.
In this case, the client must request the refund or cancellation of the payment either with a deposit or bank transfer and/or with a credit card, so that it can be returned, provided that it complies with the conditions explained above.
To cancel your purchase order or any of its items, the customer must contact us through the Customer Service Center, at hello@carbsmeout.com
12.- LIMIT AND LIABILITY
Use of cards without authorization of the owner or stolen.
We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it is understood that the person making the purchase is fully empowered to carry out the transaction and that, therefore, we cannot refuse to process. Performing transactions online without the prior consent of the owner or with stolen cards constitutes fraud which is punishable by Texas law.
Unrecognized payment due to disagreements with the service or ignorance of the payment method. We send information via email to our clients regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with credit card collection, serving as its sole responsibility to be a safe collection agent for our clients with the bank that issued the card. You are informed that your account statement will show the payment of the purchase under the name of Low Carb Austin LLC.
We do not accept, under any circumstances, any payment not recognized by the customer due to a lack of knowledge of the payment method or due to disagreements with the delivery. The fact of establishing a claim with the bank, thereby ignoring your purchase, implies a suspicion of potential fraud; Therefore, with the information of the order, and the signature of receipt of the order by the recipient, there will be enough evidence to support the claim that is filed. It will then be of vital importance that the client always contact us to clarify any point.
13.- CONSUMER PROTECTION
We undertake to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.
14.- NOT EXPECTED
Any situation not foreseen in these policies will be resolved by our Customer Service Center. At all times, compliance with our agreements will be verified under the philosophy of maximum customer satisfaction, under the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.